Shipping policy

Order Processing
We process all orders within 1 working day. Orders placed before 2pm, Monday to Friday, are usually processed the same day. Orders placed after this time will be processed the next working day.

Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Methods and Delivery Times
Delivery times depend on the shipping option selected at checkout and the destination of your order.

Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email. If tracking is available for your shipment, tracking details will be included in this email.

Shipping Costs
Shipping costs are calculated at checkout based on the delivery location, order weight, and shipping service selected.

Delivery Delays
Delivery times are estimates and can occasionally be affected by factors outside our control such as courier delays, weather, or customs processing.

Incorrect Addresses
Please ensure that your shipping address is correct when placing your order. We cannot be responsible for delays or failed deliveries caused by incorrect address details.

Missing or Damaged Items
If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery so we can resolve the issue quickly.

Contact
If you have any questions about shipping or delivery, please contact our customer service team through the contact page on our website.